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Rental Policies

Cinnamon Shore Rentals LLC, hereafter referred to as CSR, requires a signed rental agreement be on file PRIOR to check-in.

AGE REQUIREMENT

Guests must be 25 years or older to rent Cinnamon Shore properties and provide a valid license to check-in. CSR requires an adult, 25 years or older, be present for duration of the stay.

DEPOSIT AND FINAL PAYMENT

CSR requires a 50% deposit upon reservation with the balance due 30 days prior to the date of arrival. If the reservation is made less than 30 days prior to your arrival the full amount is required at time of booking.

DAMAGE DEPOSIT

The damage deposit is required at Cinnamon Shore. This non-refundable deposit is added in the amount of $69 per three to six bedroom properties and $45 per one to two bedroom properties. The damage deposit is limited to $3,000 per three plus bedroom property and $1,500 per one or two bedroom property. This covers accidental damage only and does not waive the guest's liability for damages exceeding these amounts. The damage deposit does not cover theft or missing items upon departure inspection.

CANCELLATION POLICY

If a cancellation occurs more than 30 days prior to arrival, a refund of your deposit, less 10% of your total booking will be made. If a cancellation occurs less than 30 days prior to arrival, no refund will be granted. (Travel insurance may be purchased from Travel Guard. Information may be obtained at www.travelguard.com or by calling 1-877-249-5376.) No changes may be made to the reservation within 30 days of arrival. If guests arrive after the scheduled check-in date or depart prior to the scheduled check-out date, no refunds will be granted.

UNAVAILABILITY OF ACCOMMODATIONS

CSR reserves the right to move guest reservations to other comparable units based on unforeseen circumstances that make the original rental unit unavailable (i.e., a residence changes ownership; a residence is removed from the rental program; an act of nature; a mechanical failure; or any other reason beyond our control).

The rental unit may not be sublet or the rental agreement assigned without written consent of an authorized agent of CSR.

ARRIVALS

Check-in time BEGINS at 4:00pm and ends at 6pm at the Rentals Management Office located on-site at 5009 Hwy 361 at the front of the community. If the unit is ready and available prior to 4:00pm, management will make every effort to allow earlier access. Occasional check-in delays may occur during times of peak business levels. The CSR staff will do their best to assist you during these times. If you are checking in later than 5:45pm, please notify the office to make arrangements to pick up keys.

OCCUPANCY

Guests agree to abide by the number of persons included in the reservation agreement. Maximum occupancy is based on the number of bedrooms and the existing bedding offered. Rollaway beds are not available, and inflatable mattresses are not allowed. Maximum occupancy numbers do not include children under the age of two years. If it is discovered that guests are over occupying the property, additional fees and/or eviction will result.

CONDITION OF HOME/ CONDOMINIUM & REFUND POLICY

CSR has described all homes and condominiums and their furnishings as accurately as possible based on the owners' information and provision. Sometimes owners will remodel or redecorate, add or remove an item, or discontinue a service after the information has been published. CSR staff will make every effort to ensure that all properties are fully furnished and functioning properly and that repairs are made as soon as possible when notified. Internet service is not guaranteed. NO refunds or rate adjustments whatsoever will be made for mechanical failures, discontinued or interrupted services that occur during a guest's stay, such as Wi-Fi, TV, or sound system issues. CSR is not responsible for the intrusion of pests such as rodents, insects, or flies.

HOUSEKEEPING

CSR will provide guests with a two-day supply of start-up sundries. This typically includes coffee, filters, creamer, sugar, dish soap, sponge, paper towels, toilet paper, facial tissue, bath soap, shampoo, conditioner, and hand lotion. Other than the initial complimentary supply, guests will need to purchase items needed from a local store or bring those items with you. If supplies are missing from the home it must be reported to the CSR office within one hour of arrival.

Entering a home before the CSR office has issued keys to the home is acceptance of the home in whatever state of clean it is in. The housekeeper is required to stop their clean and vacate the property to the guests since the guest is choosing to accept the property's condition and will begin their stay with the home as is, regardless of its state of clean. This includes dropping off luggage, changing clothes, or using the restroom. Guests may schedule a clean during their stay for an additional fee.

GUEST INSPECTION

Upon check-in, the guest is responsible for inspecting the property and reporting any maintenance issues or necessary repairs to CSR within one hour.

EMPLOYEE ACCESS

CSR and its agents may enter the units for the purposes of making any necessary repairs and/or maintenance.

KEY POLICY

Two sets of keys per property will be provided at check-in and they must be returned to the CSR office at check-out. There will be a $50 charge for each key not returned.

PET POLICY

Pets are allowed in pet-friendly units ONLY. Guests bringing a pet to these residences must pay an additional pet deposit and pet cleaning fee during the booking process. When bringing a pet, please make sure it does not bother other guests with excessive noise, barking, etc. Guests are responsible to keep pets on a leash and pick up after their pets and dispose of waste properly. Please contact CSR prior to arrival for information on local kennels if a pet-friendly unit is not available.

SMOKING POLICY

No smoking is allowed inside of the Cinnamon Shore homes or condominiums. Evidence of smoking shall constitute additional fees for additional cleaning.

DEPARTURES

Check-out time is 10:00am at the Rentals Management Office located on-site at 5009 Hwy 361 at the front of the community. This check-out time is strictly enforced by CSR in order to ensure proper accommodation for incoming guests.

A late departure MUST be pre-authorized by CSR or the following fees will be charged:

  • 10:15am - 11:00am: $100
  • 11:00am - 12:00pm: $200
  • 12:00pm - 1:00pm: $300

After 1:00pm: $350 or one night's rent plus tax, whichever is higher.

NON-COMPLIANCE FEES

CSR reserves the right to charge a fee up to $1,000 to the credit card on file if the property is left in an unsatisfactory condition after departure. Examples of unsatisfactory condition are: evidence of smoking inside the property, pets in a non-pet friendly unit, missing household items, or the need for any additional cleaning service.

TOWEL FEE

Towels for each property are counted before and after each guest to assure the correct number are provided per person. If there are any towels missing from the home upon departure inspection the following fees will be accessed:

  • Face towels $5.00 each
  • Hand towels $7.00 each
  • Bath towels $15.00 each
  • Beach towels $25.00 each
LEFT ITEMS

Any items left in the home after departure will be considered discarded. CSR, when contacted by the guest, will attempt to find any item left behind but makes no guarantee that missing items can be found.

PARKING

No parking is allowed on the streets of Cinnamon Shore! Guests may bring up to three vehicles per home and two vehicles per condominium unit rented. Any overflow parking should be in the designated paved stone areas located throughout the community. All unauthorized vehicles parked in the street will be towed at the owners' expense. Please contact CSR prior to arrival for assistance with RV, trailer, and boat parking, as they are NOT ALLOWED on the property.

GOLF CART REGULATIONS

Cinnamon Shore is a golf-cart friendly community. Only registered and insured carts are allowed on the beaches and streets of Port Aransas. ALL drivers must be 18 years or older and have a valid Driver's License to operate golf carts. Cinnamon Shore boardwalks to the beach are golf-cart accessible and available to guests and owners of Cinnamon Shore only. Carts are NOT ALLOWED on Hwy 361!

CONSTRUCTION

Cinnamon Shore is a growing community with construction work beginning at 8:00am and ending by 6:00pm Monday through Saturday. Occasionally there are workers on property on Sundays. Construction noise may be audible at properties near a work site. CSR staff will make every effort to notify guests of any nearby construction at the time of booking. However, please keep in mind the flexibility of start and completion dates. If there are any concerns during your stay, please contact the CSR staff. NO refunds will be given for construction inconveniences.

Guests shall obey laws, ordinances, rules, regulations and restrictive covenants applicable to the community and ensure that all family members and other invitees obey such regulations.

Guests agree not to hold CSR and the property owners responsible for any accident, injury, loss and/or damage to guests. Guests agree and understand that there is a risk of injury or death from the use of pools and other bodies of water and agree that CSR or its agents shall not be liable for any claim, demand, injury, damage or death to persons whether or not said death is due or injury is due to negligence of CSR or its agents. Guests further agree to assume all the foregoing risks and accept personal liability for any injury, damage, and the loss of personal property including money, jewelry, or valuables of any kind. The indemnity contained in this paragraph will survive the termination or expiration of this agreement.

Guests agree that any dispute arising from this agreement shall be resolved through binding arbitration/ mediation conducted in Port Aransas, Texas or Nueces County, Texas.

Taking residence in this property is equal to a signature and signifies agreement with all Terms and Conditions stated in this document.

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